Grievance Redressal Policy
Mahandana Social Welfare Foundation
1. Objective
Mahandana Social Welfare Foundation is committed to transparency, integrity, and exceptional service. If donors, volunteers, or beneficiaries have complaints, disputes, or concerns regarding fund management, data privacy, or campaign behavior, they can file a grievance under this policy.
2. Grievance Redressal Officer
In compliance with the Information Technology Act and NGO trust guidelines, we have appointed a dedicated Grievance Officer:
Name: Ms. Nupur Sen (Compliance & Audit Lead)
Email: support@helpbank.in
Office Address: Mahandana Social Welfare Foundation, Survey no - 130 /3 Dehugaon, Pune - 412109
3. Resolution Timeline
Upon receiving a grievance request, we will issue an automated acknowledgement receipt within **48 hours**. The Grievance Officer will investigate the matter and provide a formal resolution response within **15 business days**.
4. Escapes & Escalations
If you are not satisfied with the response provided by our Grievance Officer, you may escalate the issue directly to the Board of Trustees by writing to **support@helpbank.in**, citing your original grievance ticket code.