Refund Policy

1. Donations as Final Contributions

All donations made to Mahandana Social Welfare Foundation (via the HelpBank platform or directly to our bank account) are considered voluntary contributions. As a registered charity supporting active social welfare causes, **donations are generally non-refundable** once disbursed to campaigns.

2. Refund Request Window

If you made an error in your contribution amount or initiated a duplicate payment by mistake, you can request a refund within **7 business days** of the transaction date. Requests received after 7 days cannot be processed as funds may have already been disbursed to hospitals, vendors, or beneficiaries.

3. How to Request a Refund

To request a refund, please email our finance desk at **support@helpbank.in** with the following details:

• Donor Full Name & Registered Email
• Date & Exact Time of transaction
• Amount contributed (INR)
• Transaction ID & Order ID (from receipt/bank statement)
• Reason for requesting the refund

4. Processing & Timelines

Approved refunds will be processed back to the **original payment source** (such as the same bank account, UPI ID, or credit card used during payment). Refund disbursements take **5 to 7 working days** to reflect in your account, depending on standard banking gateway clearance times.

5. 80G Certificate Cancellation

Please note that upon processing a refund, any **Tax Exemption Certificate (Form 10BE / 80G Certificate)** issued for the transaction will stand cancelled and void. It is illegal to claim tax deductions on refunded charitable contributions.